AI solutions tailored to your business
Our Solutions & Services
Transforming businesses with cutting-edge AI technology and industry-specific expertise
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Telecom AI Solutions
Intelligent NOC Transformation Platform
Enterprise-grade AI platform that revolutionizes Network Operations Centers with proactive monitoring, automated problem resolution, and predictive maintenance. Supporting telecom providers around the world.
Featured Solution
Real-time Anomaly Detection & Self Healing Network
Automated Root Cause Analysis
Predictive Maintenance
Incident Response Automation
Unified Monitoring Dashboard
99.94%
Availibility
80%
MTTR Reduction
340%
ROI
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Machine learning and API integration
Our secure and easy-to-use API integration allows you to harness the transformative power of AI by seamlessly integrating powerful ML models into your existing systems.
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Customized AI solutions
We offer secure, cost-effective and customized AI solutions that are based on Retrieval Augmented Generation (RAG) as the core technology, comply with all data protection guidelines and ensure that your data remains internal.
Innovate your Business with AI
Lumen IT GmbH specializes in driving transformative innovation through advanced artificial intelligence solutions. With a global reach from our base in Cologne, we empower organizations across industries—such as IT, telecommunications, finance, and more—to harness AI as a catalyst for efficiency and growth. Our focus areas include Generative AI and customized AI services, delivered with a commitment to quality and expertise.
At Lumen IT, we focus on transforming complex business processes and enabling data-driven decision-making through AI. Our comprehensive services cover every phase of AI adoption—from feasibility studies and strategic planning to seamless deployment and ongoing support. Additionally, we offer robust API integration services, connecting advanced AI models from providers like OpenAI, NVIDIA, and Azure to legacy systems, ensuring a smooth and secure transition to AI-powered capabilities without overhauling existing infrastructures.
API Integration for Legacy Systems
Modernizing legacy systems to incorporate AI is a core component of our services. We seamlessly integrate APIs from leading providers, such as OpenAI, NVIDIA, and Azure, into existing infrastructures, enabling companies to take advantage of state-of-the-art AI models without extensive overhauls. Our integration services are designed to maximize compatibility, security, and performance, allowing businesses to leverage the latest in AI technology with minimal disruption to their operations.
Our Commitment to Security and Compliance
Security and compliance are at the forefront of everything we do. From secure data handling practices to adherence to industry standards and regulations, we are committed to protecting our clients’ data. Our solutions are designed with GDPR and other compliance frameworks in mind, ensuring that our clients can trust us to handle sensitive information responsibly.
Our commitment to ethical AI practices also ensures that our models are trained and deployed with transparency and fairness. We prioritize building systems that not only comply with legal standards but also respect user privacy and promote trust.
Innovation with a Lasting Impact
With 32 long-term partners and a platform built for scalability and security, Lumen IT GmbH is at the forefront of AI-driven transformation. We are committed to delivering sustainable AI solutions that foster efficiency, innovation, and growth, setting our clients on a path to future-ready success. Our vision is to empower businesses to seamlessly integrate AI into their operations, enabling smarter, data-driven decision-making and unlocking new opportunities for growth.
Use Cases from Lumen-IT
Improved customer support automation
The future of customer support: chatting with AI, like a visit to the store.
Knowledge-Base Search
The future of corporate information:
Knowledge base search in corporate documents based on the definition of user roles.
About Us
100+
Successful Projects
With over 14 years of experience and 100+ successful projects, Lumen IT has earned the trust of industry leaders like DB Cargo, REWE Systems, T-Mobile, and Vodafone. Our team of AI specialists brings a high level of expertise, supporting businesses with tailored AI solutions that address unique operational challenges. Our enduring partnerships with clients reflect our commitment to quality, trust, and collaborative success.
32
Permanent Partners
Lumen IT GmbH is your reliable and professional partner when it comes to achieving an innovation boost in your company through the targeted use of artificial intelligence (AI). As an IT consulting service provider from Cologne with over 100 successful projects and 14 years of intensive experience, we are a leader in the provision of high-quality AI products for customers from a wide range of industries, including IT, telecommunications, banking and insurance.
14
Years of Experience
The importance and benefits of artificial intelligence for boosting innovation in IT applications cannot be overestimated now and in the future. As an AI service provider, our aim is to develop and implement customized strategies that meet your individual requirements. From the feasibility study to the rollout, we support you in all phases of your project and offer you a comprehensive range of services for AI-solutions that aim to promote efficiency, innovation and growth in your company.
What We Do
Our RCA platform is designed for high-security enterprise environments and provides an intuitive user interface that enables teams to quickly analyze incidents, identify root causes, and derive solutions in real time. By combining AI-driven analytics, graph data, and automation, we help enterprises minimize downtime, increase efficiency, and strengthen operational resilience.
Our Technology Platform: LUMEN-IT RCA
At the core of our offering is the open RCA platform, built to deliver precise root cause analysis and automated resolution for enterprises:
- Open Source: The platform is built on open standards and technologies, providing transparency, flexibility, and the ability to leverage community-driven innovation.
- On-Premise Deployment: Our solution can be fully operated on-premises, meeting the highest requirements for data protection, compliance, and availability.
- Data Encryption: Security is our top priority. Integrated end-to-end encryption protects sensitive data and ensures compliance with strict enterprise and industry standards.
- Role-Based Access: Fine-grained access controls ensure that only authorized teams can perform root cause analysis and trigger automated workflows.
Training & Enablement
We equip teams with RCA skills to apply in daily operations, reducing downtime and building long-term resilience.
Why Choose Us
Automated RCA & NOC Services
Our platform automatically analyzes incidents, identifies root causes in real time, and supports NOC teams in resolving issues faster and preventing future outages.
Technology & Continuous Development
We combine graph analysis, AI, and automation into an RCA solution that is continuously improved to keep enterprise operations stable.
Tailored Implementation
Whether as an in-house platform or a managed service, we work closely with our customers to align RCA and NOC solutions with their processes.
Our expertise helps IT and other companies to use AI professionally
Our specialists have a high level of expertise in developing tailor-made software solutions with a focus on AI. We ensure consistently high-quality services, whether on-site or remote. By combining best practices with customized AI solutions, we create significant added value for companies aiming to harness AI as a key driver of innovation. This approach is not limited to our operations in Cologne but extends globally. Our long-term relationships with clients such as DB Cargo, REWE Systems, T-Mobile, and Vodafone are built on a foundation of quality, trust, and successful collaboration in AI development. We aim to transform business processes, enhance decision-making, and drive technological advancements through our specialized AI development services.
Trusted by Industry Leaders
By utilizing AI expertise, companies can access new opportunities, streamline processes, and foster a culture of continuous innovation. This leads to productivity gains that are unattainable with standard methods. AI-controlled automation, predictive analytics, and machine learning are just a few examples of how AI can support essential innovation processes. At Lumen IT, we are dedicated to helping you fully leverage the transformative power of AI and guide your organization into the future.
Download the Lumen-IT whitepaper to explore groundbreaking GenAI applications and insights.
Blog
How Machine Learning Pipelines Streamline AI Workflows
Machine Learning pipelines are crucial for building and deploying AI models efficiently. Learn about the key stages of an ML pipeline and how they can transform your AI projects
How Time Series Predictions Drive Business Growth
Explore the power of time series forecasting and its real-world business applications. Learn how predicting future trends can optimize operations and drive smarter decisions.
